Sept 8th..... and the run away aide.

      Today was ridiculous! Pima Community College is my official complaint for the day! It has been 3 months and 12 days since I filled out my financial aide information and turned it in…………….. Still no financial aide!!!! I have talked to a total of 13 people and not one of them has an answer…… until Saturday. Yes they respond! The information they finally shared was that my paper work was incomplete. That the very paperwork that I filled out, was not even checked before entering it into the scanner, which then gets placed in a 26.8 foot pile of paper work that NO ONE has ever even seen, but we know exists!

         So I rush to the Pima office and tell them “here…. here is the paperwork you need, that you said you had…. Can I have money for school and books and life now PLEASE!????” Their response is “In about 5 to 7 business days you should here something”……… Ok I can deal with that because for about 2 months, of the 3 months and 13 days of waiting, I thought they forgot about me. Being “responded” to made me feel a little bit better……. Until today, today was the very last straw. I looked at my Pima account and I saw that they didn’t receive my information still; you know the information I took to the office and handed to them 5 business days ago!
       So I call….. and calmly explain, to the apparently 16 year old boy on the phone, that the computer must be wrong… needless to say he had no information…. Ugh. Hours later I check the Pima website again, I received an email from Pima! “Mrs. Kimberly …… could you please find the time to take this survey for our campus. Customer service is our priority. Your information was found and your issues should be resolved.” “Huh” I thought. How is the issue resolved if the computer still says “we need all your crap still????” So my paperwork is found and you have the time to generate a survey email but no one….. no one has the time to update my account and fix my non-existent financial aide???? This is absurd! I guess the idiot who pushes the survey button was working faster today that the idiot who pushes they “fix the stuff that matters” button……. And I am done!